Become an IT Support Engineer

Job description

About Vitestro

Founded in 2017 in Utrecht, Vitestro is pioneering the future of blood collection with the Aletta® Autonomous Robotic Phlebotomy Device™ (ARPD™). This groundbreaking medical device combines advanced multi-modal imaging (near-infrared, ultrasound, and Doppler ultrasound) with robotics and AI to perform the entire diagnostic blood draw procedure autonomously.

By addressing critical healthcare staffing shortages and improving patient experience, Vitestro is transforming one of the most common and essential medical procedures. With more than 90 team members and growing rapidly, we are scaling our impact. As we placed our first devices with customers, we are now expanding our team to ensure successful implementation and long-term reliability.

At Vitestro, we are committed to continuous innovation and improvement.

About the role

We are looking for an Internal IT Support / Internal IT Engineer to support Vitestro’s internal IT operations and help ensure that our teams can work effectively and securely. As the company grows, this role will play an important part in maintaining reliable IT systems and providing day-to-day support to colleagues across the organization.

In this role, you will act as a first point of contact for internal IT support, assisting with hardware, software, access management, and onboarding. You will help manage devices, internal tools, and IT processes, and work closely with security and other teams to ensure IT practices scale in a structured and compliant way.

You will contribute to improving internal IT workflows and documentation over time, helping build a solid foundation for Vitestro’s continued growth. This role is well suited for someone who enjoys problem-solving, supporting others, and developing their skills in a fast-growing, technology-driven environment.

What you are going to do

• Be the go-to person for internal IT, making sure everyone at Vitestro can do their best work without tech getting in the way.
• Set up laptops, accounts, tools, and access for new hires—and make offboarding smooth and secure.
• Contribute to onboarding/offboarding and coordinate the current external IT supplier.
• Troubleshoot day-to-day IT issues and keep our internal tools running reliably.
• Help manage devices, SaaS tools, and basic infrastructure as the company scales.
• Work closely with the security team to make sure IT and security grow hand in hand.
• Document what you learn and help improve how internal IT works over time.

Job requirements

Who are you

• You have 1+ years of experience in a support function or you see your future in this career.
• You have a basic understanding of IT systems, devices, and workplace tools.
• You’re comfortable figuring things out as you go and learning fast.
• You’re curious, and genuinely enjoy helping people.
• You’re organized, reliable, and communicate clearly—even when explaining technical things to non-technical teammates.
• You’re excited to work in a startup environment, where you can take ownership and grow quickly.

What we offer

• Competitive salary including pension plan.
• 25 days of annual leave based on a full-time position.
• Hybrid work model.
• Working together in a high-skilled team with our home base in Utrecht.
• Frequent out-of-work activities with our team, and annual company weekend away.
• Annual training budget of €2000,-.
• Opportunity to be key shaper of a new global industry niche: autonomous medical robotics.

We offer an environment where you can make a lot of impact, as you are joining a growing scale-up in MedTech. Our team of driven and talented colleagues enjoys solving the challenges in developing, manufacturing, and completing our breakthrough medical device. While working in an open culture, we strive for excellence in all domains. We believe in taking courage and like to challenge each other. We learn and teach, regardless of age, nationality or gender.